BEET Goodness Help Centre

BEET Goodness Help Centre

Need a hand? Beety's got answers!

Welcome to your one-stop spot for the most common BEET questions. Choose a topic, explore the answers, and get back to the goodness.

Beety, the BEET Goodness mascot, cheerfully raising a finger and presenting answers

Products & Ingredients

Are BEET Goodness products suitable for vegans or vegetarians?
It depends on the product. Our Vitamin D3 & K2 uses vegan lichen-derived D3, while our fish Omega-3 contains fish oil and bovine gelatin. Always check the individual product page and label for ingredients and suitability. Explore our products.
Are your products Halaal certified?
Yes. BEET Goodness products are certified Halaal by the National Independent Halaal Trust (NIHT). If you need the latest certificate, our team can help at info@beetgoodness.co.za.
Can children take BEET Goodness supplements?
Our core range is formulated for adults. Suitability for children depends on the product, age and individual needs. Please consult a qualified healthcare professional before giving a supplement to a child, and always follow product warnings.
Can I take more than one BEET supplement together?
Please check each product label, particularly where ingredients overlap, and ask your healthcare professional or pharmacist for advice based on your medicines and personal needs.
Are BEET Goodness products SAHPRA approved?
BEET Goodness products fall within the complementary medicines category. They should not be described as fully SAHPRA-registered or approved solely because they have NAPPI codes or notifications. This unregistered medicine has not been evaluated by SAHPRA for its quality, safety or intended use.
Where can I see ingredients, directions and warnings?
Each product page provides formulation information. Always consult the product packaging for the directions, precautions and any allergen information relevant to your purchase. Browse the full range.

Orders & Accounts

Do I need an account to place an order?
No. You can complete checkout as a guest, or use a store account if you prefer.
How do I find my order number?
Your order confirmation email contains your order details and reference. If you cannot find it, email our team using the address linked below.
Can I change or cancel an order?
Please email info@beetgoodness.co.za as soon as possible with your order number. We can usually assist before dispatch, subject to order status and stock. After dispatch, the returns policy applies.
Where can I track my order?
Once your order has been dispatched, you should receive dispatch or tracking information. If you need assistance, contact our team with your order number.
What if I ordered through Takealot or Amazon?
Check your order and tracking details in the marketplace account where you purchased. For a product question, you can still contact the BEET Goodness team.

Delivery & Shipping

How much is delivery?
Orders of R450 or more qualify for free standard delivery. Orders below R450 have a standard delivery fee of R120. Your final delivery options and charges are shown at checkout. View our Shipping Policy.
How long does delivery take?
Our Shipping Policy estimates around 2–5 business days for major city centres and 5–7 business days for outlying or regional areas. Courier schedules and peak periods can affect delivery times. Read delivery details.
Can I collect my order?
Not at present. BEET Goodness operates as an online store, and we do not offer public collections.
Do you deliver throughout South Africa?
We deliver to most locations in South Africa. Some remote areas or areas affected by courier restrictions may not be serviceable. See the Shipping Policy.
Can I change my delivery address?
Contact info@beetgoodness.co.za as soon as possible, preferably within 12 hours of ordering. Once dispatched, the delivery address generally cannot be changed.
Is Pudo locker delivery available?
Yes, Pudo locker-to-locker delivery is available for eligible BEET Goodness orders where the service is offered at checkout. You can choose a participating locker as your collection point. Availability and delivery charges are shown during checkout, and no public collection is available from our business premises.
How does Pudo locker delivery and collection work?
Choose Pudo locker delivery at checkout, where available, and select your preferred collection locker. Double-check your mobile number and email address. When your parcel arrives, The Courier Guy/Pudo will send a collection notification with a PIN or QR code. Visit your selected locker, enter the PIN or scan the code, collect your parcel and close the door. Please collect within the timeframe stated in your notification, as collection deadlines apply. See The Courier Guy locker FAQs for collection instructions, or ask Beety and the team if you need help with your order.

Payments & Medical Aid

Which payment methods can I use?
The secure checkout displays the payment options available for your order, including supported PayFast and alternative payment methods. We do not accept separate manual EFT payments.
Can I pay by manual EFT?
No. Please use one of the supported payment options presented at checkout so that your order and payment can be confirmed securely.
Can I claim BEET Goodness products from my medical aid?
Many of our products have NAPPI codes that can support a medical aid claim. Whether you receive a reimbursement depends on your medical aid scheme and benefits. See how to claim from medical aid.
Where do I find the NAPPI code?
The NAPPI code is printed on the relevant BEET Goodness product label. Keep your invoice or receipt and follow the instructions from your medical aid scheme. Read our claims guide.

Special FREE Offers

How do I receive the FREE special offer?
Qualifying free gifts are added automatically to eligible carts; you do not need a code. Check that the correct gift and quantity appear in your cart before you check out. See the current free offer.
Is there a minimum spend to qualify?
The minimum spend, if any, depends on the current promotion. Always check the Special FREE Offer page for the latest requirements and availability.
Can I use a discount code with a free gift?
Only one promotion applies per order. A free gift cannot be combined with another discount code, including a free-shipping discount code. Eligible orders still receive automatic free delivery under our shipping rules.
What happens if my free gift is missing from the cart?
If you believe your order qualifies, please contact us before paying so we can help. Promotional gifts are subject to the published conditions and stock availability.
Can I get a refund for a free gift?
A promotional free gift has no standalone refund value. Please see our Returns & Refunds Policy for details.

Returns & Refunds

Can I return an item if I change my mind?
You can request a change-of-mind return within 30 days of delivery if the product is unused, unopened and sealed in its original packaging. For voluntary returns, the return courier cost is generally your responsibility. Your statutory rights are separate. Read our full Returns Policy.
How do I request a return?
Email info@beetgoodness.co.za with your order number and the item you want to return. Please wait for the return instructions before sending anything back.
What if my parcel arrives damaged or incorrect?
Let us know as soon as possible, ideally within 48 hours where practical. Include photos if possible. We will help arrange the appropriate resolution; your statutory rights are not limited by this reporting request.
How are refunds processed?
After the return is assessed, approved refunds are normally made to the original payment method where possible. Your payment provider may take extra time to show the refund. Read the policy.

About BEET Goodness

Where is BEET Goodness based?
Our business address is 20 Plane Road, Spartan, Johannesburg, Gauteng 1619, South Africa. We are an online business and do not offer public collections.
How do I contact the BEET team?
Email info@beetgoodness.co.za or use the form on our Contact Us page. Please include your order number for order-related enquiries.
Where can I learn more about the brand?
Get to know our roots, values and the team behind the goodness on our About BEET Goodness page.
Where can I shop the full product range?
You can browse our full online range at All BEET Goodness Products.
Can you give me personal medical advice?
We can explain product information, but we cannot diagnose or recommend treatment for individual medical conditions. Please ask your healthcare professional for personal medical guidance.

Still need a hand? Beety's here!

Can't find what you're looking for? Our friendly BEET team is only a message away.

Contact Beety & the team